Shipping & Returns

Shipping & Returns
Order $ Shipping Charge
$ 0.00 - 10.00 $  3.95
 10.01 - 30.00 $  5.95
 30.01 - 60.00 $  6.95
60.01 - 100.00 $  7.95
100.01 - 300.00 $  9.95
over $300.00 Free ships within the 
United States and Canada*.
*Please see below for Canadian Orders.

  • Products are shipped within approximately 7 - 10 days of order unless the product page stipulates otherwise. **see below for shipping timelines
  • Many of the items are individually custom crafted / handmade when ordered - Rush Shipping is not available.
  • does not ship Internationally.
Shipping Timeline Approximate Guidelines
Some products ship more quickly than others and can be determined by the first letters of their model code on the individual product pages. All time frames are approximate (not guaranteed) and may vary. The time frame listed is the time before the product is completed and shipped - please add approximately 2 - 6 days transit time for the product to reach you. 
* Model codes can be found directly below the Product Title on each Product Page
Model Code begins with : Usually Ships Within :
[ww_ 3 - 7 days
[bob_ 5 - 10 days
[ct_ 5 - 10 days
[brs_ 10 days
[mpw_ 10 + days

Canadian Orders
  • Permission must be granted by before merchandise may be returned for exchange within 10 days of receipt. 
  • Items will only be exchanged / refunded if defective or if item received was not as ordered. Items must be returned within 10 days of receipt.
  • In the unlikely event your item is not what you ordered, please email us and we will provide you with the information you need to return/exchange items.
  • Most items are individually / custom / handmade / printed when the order is placed and can not be returned / exchanged / refunded unless defective or not as ordered. Including but not limited to :
  • Embroidered Items and all Shirts are individually custom made per order specifications and are not returnable, or exchangeable for size or color. Please be sure you are ordering the right size.
  • Cross Stitch Patterns - due to their copyable nature - Cross Stitch patterns are not returnable or exchangeable.
    If items are returned without permission, items are subject to a minimum 25% return fee, shipping charges are not refundable.
  • Canadian orders can not be processed through our online shopping cart and are processed manually.
  • Orders to Canada incur an additional $10 - $15 shipping charge.
  • All duties, GST, taxes are the responsibility of the recipient of the order.
  • Please note that orders with multiple items may be shipped in multiple packages.
  • To place an order for shipment to Canada, please use the Contact Us Page and provide the following information :
  • 1. the items you would like to order (including description and model code)
  • 2. the address you would like your order shipped to
  • 3. your telephone number

  • An email with a link to remit payment will be sent to you within 24 hours.

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